Shipping policy

SHIPPING LOCATIONS

WakaWax currently ships to addresses within Australia using Australia Post.

ORDER PROCESSING

Orders are normally packed and dispatched within 2–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day. Processing may take longer during sales, promotional periods or public holidays.

SHIPPING RATES

Standard Shipping: $10 AUD

Free Standard Shipping: Available on orders of $150 AUD or more after discounts and before shipping charges.

Express Shipping: $15 AUD

Available shipping options and charges are displayed at checkout before payment.

ESTIMATED DELIVERY TIMES

After dispatch, estimated Australia Post delivery times are:

Standard Shipping: 2–8 business days

Express Shipping: 1–4 business days

These delivery periods are estimates provided for guidance and are additional to WakaWax’s 2–3 business-day processing time.

Express Shipping provides a faster Australia Post delivery service but does not change our standard order-processing time.

DELIVERY DELAYS

Delivery times may vary depending on the destination, peak periods, public holidays, weather, service disruptions and other circumstances affecting Australia Post.

Once an order has been dispatched, WakaWax cannot guarantee an exact delivery date. We will, however, assist customers with reasonable delivery enquiries.

TRACKING

Where tracking is available, tracking details will be sent to the email address provided at checkout after the order has been dispatched.

Please allow some time for Australia Post’s tracking information to update.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact hello@wakawax.com.au as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once fulfilment has begun.

Orders returned because of an incomplete or incorrect address may require payment of an additional delivery charge before being resent.

MISSING OR DAMAGED ORDERS

If your order is significantly delayed, marked as delivered but cannot be located, or arrives damaged, contact hello@wakawax.com.au with your order number.

For damaged deliveries, please retain the packaging and provide photographs of the parcel and affected products so we can assess the issue.

CONTACT

For questions about shipping or delivery, contact hello@wakawax.com.au.