Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

CHANGE-OF-MIND RETURNS

To be eligible for a change-of-mind return, the product must be unused, unopened, in its original packaging and in the same condition in which it was received. You will also need to provide a receipt or other proof of purchase.

Opened or used WakaWax products cannot be returned for change of mind.

To request a return, contact us at hello@wakawax.com.au before sending the product. If your return is accepted, we will provide instructions and the return address. Items returned without prior approval may not be accepted.

WakaWax covers return shipping. You will not be charged a return shipping fee, and no restocking fee applies. In most cases we will not need the item returned at all — if we do, we will arrange it at our cost.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incorrect or not as described. We may request photographs and proof of purchase so we can assess the issue and provide an appropriate solution.

In most cases we will simply send you a replacement. Tell us what went wrong and we will arrange it — you will usually not need to send the original item back, and there is no cost to you.

If the product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy. Where applicable, WakaWax will cover reasonable return postage for a damaged, faulty or incorrect item.

EXCEPTIONS

We cannot accept change-of-mind returns for opened or used products, gift cards, or items marked as final sale or clearance. These exclusions do not limit any rights you may have under the Australian Consumer Law if an item is faulty, unsafe or not as described.

CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at hello@wakawax.com.au. We will try to cancel orders that have not yet been dispatched, but cancellation cannot be guaranteed once fulfilment has started. If the order has already been dispatched, the applicable return conditions above will apply.

EXCHANGES

To request an exchange, contact us at hello@wakawax.com.au. Once the return is accepted and received, you may place a separate order for the replacement product.

REFUNDS

We will notify you after we receive and inspect your return and advise whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, contact us at hello@wakawax.com.au.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

For questions about returns or refunds, contact hello@wakawax.com.au.